Terms and conditions

Last Updated: 19 May 2026

These Terms and Conditions govern your use of our website and services provided by Dignity in Care Academy and Dignity in Care Agency (“we”, “our”, or “us”).

By accessing this website, enrolling in our training programmes, purchasing educational materials, applying for caregiver opportunities, or engaging our caregiver placement services, you agree to these Terms and Conditions.

If you do not agree, please discontinue use of this website and our services.

1. Our Services

Dignity in Care Academy provides:

Professional caregiver education and training programmes
Educational resources and certification workbooks
Live and virtual caregiver development sessions
Caregiver skills support and professional development resources

Dignity in Care Agency provides:

Caregiver screening and placement coordination
Client care matching services
Ongoing placement support and coordination
Replacement coordination where applicable

All services are subject to availability and may be updated, modified, or discontinued at our discretion.

2. Eligibility

Users must be at least 18 years old to enrol in training programmes, apply for caregiver placements, or engage agency services unless otherwise approved with written consent.

By using our services, you confirm that all information provided is accurate and truthful.

3. Training and Certification Disclaimer

Completion of any Dignity in Care Academy training programme or workbook does not guarantee:

Employment placement
Government licensing
Professional registration
Guaranteed acceptance by third-party employers or institutions

Certification issued by Dignity in Care Academy reflects successful completion of our internal training standards only unless otherwise expressly stated.

4. Payments and Fees

All fees for training, educational materials, placement services, and related services must be paid as agreed at the time of registration or service engagement.

Failure to make payments may result in:

Suspension of access to programmes
Delay in service delivery
Cancellation of placement or enrolment

All pricing is subject to change without prior notice.

5. Refunds and Cancellations

Refund eligibility for training programmes, agency services, and educational materials is governed by our Refund and Cancellation Policy.

Administrative and placement-related fees may be non-refundable where services have already been initiated.

6. Intellectual Property

All website content, course materials, certification workbooks, branding, logos, written content, graphics, downloads, and training resources are the exclusive intellectual property of Dignity in Care Academy unless otherwise stated.

Users may not:

Copy
Reproduce
Distribute
Modify
Resell
Republish
Share course materials or workbooks without prior written permission

Unauthorised use may result in legal action.

7. Caregiver Placement Services

Dignity in Care Agency exercises reasonable care in caregiver screening and placement.

However, we do not guarantee:

Immediate caregiver availability
Continuous caregiver assignment without interruption
Specific personal outcomes related to care services

Clients remain responsible for providing accurate care information and maintaining safe working environments.

Final care outcomes may vary based on client needs, family cooperation, caregiver compatibility, and external circumstances.

8. Website Use

You agree not to use this website for:

Unlawful activity
Attempting unauthorised access
Uploading malicious software
Misrepresenting identity or qualifications
Disrupting website functionality

We reserve the right to restrict or terminate access for misuse.

9. Third-Party Services and Links

Our website may contain links to third-party services including payment processors, social media platforms, Zoom, or external educational resources.

We are not responsible for their content, availability, or privacy practices.

Use of third-party services is governed by their own policies.

10. Limitation of Liability

Dignity in Care Academy and Dignity in Care Agency shall not be liable for indirect, incidental, consequential, or special damages arising from use of our website, training programmes, educational resources, or caregiver placement services.

Users engage our services at their own discretion and responsibility.